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Last updated: June 1, 2026
We collect information you provide directly to us, including when you create an account, upload documents, or contact us for support. This includes your name, email address, company name, billing information, and the content of your uploaded knowledge base documents.
We also automatically collect certain technical information when you use our services, including log data, device information, and usage patterns.
We use your information to:
Documents, files, and data you upload to AskBase are used solely to power the AI assistant you configure. We do not use your uploaded data to train our underlying AI models. Your data is encrypted at rest and in transit.
You retain full ownership of all data you upload. You can delete your data at any time through the dashboard, and upon account deletion we purge your data within 30 days.
We do not sell your personal data or your uploaded documents to third parties. We may share anonymized, aggregated data that cannot identify you individually for research and analytics purposes.
We share data with service providers who help us operate our platform (cloud hosting, payment processing), but they are contractually bound to use data only for the services they provide to us.
Depending on your location, you may have the right to access, correct, or delete your personal data. EU and UK residents have rights under GDPR including the right to data portability and the right to object to processing. California residents have rights under CCPA including the right to know what data we collect and the right to request deletion.
To exercise these rights, contact us at privacy@askbase.ai.
We retain your account data for as long as your account is active or as needed to provide services. Conversation logs are retained for 90 days by default and can be configured to be deleted sooner. Upon account deletion, all personal data is purged within 30 days.
For privacy-related questions or to exercise your rights, contact our privacy team at privacy@askbase.ai or by mail at AskBase Inc., 100 Market Street, Suite 300, San Francisco, CA 94105.