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What is the return policy?
Based on the Product Manual, the return policy is as follows:
7-day no-questions-asked return: From the date of receipt, items that are unused and undamaged may be returned within 7 days. Refunds will be processed within 3 business days.
15-day quality exchange: If you receive a defective item, you may request an exchange within 15 days. Return shipping costs are covered by us.
After the deadline: Requests beyond these periods must be reviewed by our support team on a case-by-case basis.
Chapter 3 · After-sales Service · 3.1 Return & Exchange Policy
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